Help and Support

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A parcel on its way

A parcel on its way

Tracking your parcel, expected delivery dates, or delays and disruptions.

Collection and delivery options

Collection and delivery options

Redirect a parcel, Safe Drop, or parcel collection locations.

A delivered parcel

A delivered parcel

Find a delivered parcel, damaged parcels, or how your parcel was delivered.

Other products and services

Other products and services

Mail, sending a parcel, ID and documents, accounts, and more.

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8am–6pm, Mon–Fri (excl. public holidays).

13 POST (13 76 78)
Overseas: +1(681)557-2950

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